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Senior Technical Account Manager

New York City, NY | Full-Time | Product & Engineering

About the Role

Job Description

We are looking for a Technical Account Manager to join our Account Services team. The role is focused on extensive systems integration and web development and troubleshooting of ad placements for enterprise customers and prospects.

Your technical expertise in Polar’s technology and platform will enable you to devise advertising & branded content solutions for the most sophisticated online publishers in the world. Working alongside Account Managers and Campaign Support Managers, you will be the technical and platform subject matter expert for a team that works tirelessly to ensure the in-market success of customers on the Polar MediaVoice platform.

Required Skills

We’re looking for a professional technologist – years of experience are less important than work ethic, skill, virtue, a strong desire to learn & improve, attention to detail, and an inclination towards our problem domain.

The following soft skills are an absolute necessity; these may strike you as the usual “required skills” platitudes, but their importance cannot be understated or ignored:

  • Outstanding written and verbal communication skills in English. You need to be able to understand a situation, convey a point clearly, and ensure all sides understand each other.
    • Experience communicating technical concepts, constraints, and possibilities to a non-technical audience is an asset.
  • High level of comfort with training and supporting clients on a technology platform.
    • Experience configuring and implementing enterprise software applications is an asset.
  • Personality traits that emphasize curiosity and perseverance. You thrive on problem solving and tinkering, and enjoy daily challenges.
  • High level of comfort with multi-tasking and prioritization. You will work on implementations for various customers, and will be required to interface independently with many internal teams as well as customers.
  • A Bachelor’s degree (or equivalent demonstrable skills) and at least 3-5 years of work experience.

The following technologies & skills will be crucial to your success in this role:

  • Web development with HTML, CSS, and JavaScript.
  • Experience with web development in restricted environments (cross-origin IFRAMEs, SafeFrames, AMP, Apple News, etc.) and jQuery is an asset.
  • Performance and page analysis using browser debugging & development tools (Web Inspector, Firebug, etc.).
  • Interest/aptitude in web design, and a passion for providing a high quality web experience.

Your hands-on industry experience in, and knowledge of, the following will be a considerable asset:

  • Ad technologies: Ad Servers (DFP, AdTech, etc.), SSPs, DSPs, and DMPs.
  • Web analytics: Google Analytics, Adobe Analytics (Omniture), etc.
  • Web technologies: Google Tag Manager, Tealium, etc.
  • Data technologies: SQL, web-based BI dashboards (Periscope Data, Google Data Studio, etc.).

This role requires occasional travel to meet with clients and colleagues.

Compensation

Competitive salary based on your experience and ability to contribute. Additional benefits (health & dental plan, life & disability insurance, generous vacation time, flexible hours, & stock option grants) are also included.

This is a full-time (44 hours / week) position (exact start & end dates are flexible) based in NYC.

Why Polar?

At Polar, we believe in high quality, scalable and beautiful software. Great software is an essential part of great media experiences and great media businesses.

We’re agile, engineering lead, and home to a fun, dynamic, and innovative team who have gained a well-deserved reputation for shipping products & exceeding expectations. If you want to work with an entrepreneurial, highly technically proficient, driven, smart, and well-respected team, Polar may be a good fit for you.

Polar is a Canadian company headquartered in Toronto, and our New York office is growing! We have dedicated space in a co-working facility in Midtown Manhattan, and are constantly connected with our Toronto, London, and Sydney coworkers. Our weekly Spotlight meeting brings the worldwide Polar team together via live video to share news & announcements.

Our CEO and key leaders are in New York, so you’ll be close to the action – just like New Yorkers are accustomed to!

Polar Highlights

  • Team of 40 people, headquartered in Toronto, offices in New York, London and Sydney. The business has raised $14m in capital, operates profitability.
  • Customers are exclusively large publishers, including Oath, News Corp, Conde Nast, Gannett and The Telegraph. 
  • Product is a platform sold on a SaaS model to publishers, solutions are used for branded content distribution & measurement (on-site) and premium advertising formats.
  • Read more about what it’s like to work at Polar.
  • Read about how we try to cultivate a greater sense of focus, calm and peace in a modern era.
  • Read our CEO’s thoughts on how we think about our industry.

#LifeAtPolar

Our New York office is located on Broadway and 30th in midtown Manhattan with plenty of great food and drink options around. We have a dedicated office within a managed workspace facility called NomadWorks with open concept work tables, couches, meeting rooms and phone booths to suit different working needs. It also comes with free snacks and drinks, a kitchen stocked with essentials, and unlimited coffee and espresso to keep you fuelled throughout the day.

Visit our blog to learn more about what life is like at Polar: https://polar.me/blog/culture/

Why Are You Here

Understanding your values is important to us as we evaluate if we are the right fit for you. Our CEO has developed a widely used framework to help answer this important question.

Here is what you can expect from Polar, aligned with the values listed in the framework:

  • Mission & Purpose: our mission is to help publishers generate revenue so they can continue to inform, inspire and entertain the world with trusted content.
  • Growth & Development: developing new skills and gaining new experiences that are challenging, meaningful and valuable are what you can expect at Polar.
  • People & Community: our team is smart, talented and kind (we are a bunch of Canadians after all!). We enjoy each other’s company and friendship.
  • Compensation & Recognition: we pay competitively, all full-time team members receive stock options and we recognize meaningful contributions.

  • Wellness & Balance: we encourage people to take time away and to disconnect fully. Working evenings and weekends is discouraged. Mindfulness practices are incorporated in  many ways (see our CEO’s personal blog: findfocus.today).

How to Apply

  • Email your résumé to Emily Rice (Talent Experience Manager): emily@polar.me
  • Use The Subject Line: ‘Apply – Senior Technical Account Manager’